Customer Service

Yatio is committed to providing responsive and helpful customer support to users worldwide.

How to Reach Us:

• Email (General Inquiries): business@yatio.com

• Email (Support): support@yatio.com

• Business Hours: Monday – Friday, 09:00 – 18:00 (UTC+8 / Hong Kong Time)

• Response Time: We aim to respond to all inquiries within 24–48 business hours.

What We Can Help With:

• Order status and tracking

• Account registration and login issues

• Payment and refund inquiries

• Return and exchange requests

• Seller onboarding and dashboard support

• Technical issues with the platform

Escalation Process: If your issue is not resolved to your satisfaction, you may request escalation to our senior support team by emailing support@yatio.com with “Escalation” in the subject line.

Feedback & Complaints: We value your feedback. Please send any complaints or suggestions to business@yatio.com. We will acknowledge receipt within 3 business days.